Topic:  Quality Challenges in Healthcare Diagnostics

About this presentation: When you have your blood drawn for medical diagnostic tests, you want the result of each test to be accurate. Decisions and recommendations regarding your health and treatment depend on it. The design, manufacture, and other processes all feed into the accuracy of the diagnostic tests. This presentation explores several quality challenges faced in delivering accurate blood test results, with particular emphasis on the manufacturer. The extensive measures taken to ensure quality results might surprise you!

Bio: Mark Martin (CQE, CRE, CQA) has more than 20 years of experience in the healthcare diagnostics industry. As a statistician, Mark contributed to product development, manufacturing, and clinical trials. While in college, he expressed interest in quality control, and a professor pointed him to Quality Progress magazine as a source for a research paper. Mark's quality journey continued as he studied books by W. Edwards Deming, which influenced him to pursue a career as an industrial statistician. Mark became a student member of ASQC (the name at the time!), and he has been an ASQ member ever since.